Welding Journal

AWS Department Enhances the Customer Experience

In 2018, AWS officially introduced the customer service department to ensure consistent and high-quality support for AWS members. AWS has always been deeply committed to a customer-centric approach. In the early years, each department fielded member and customer calls independently. However, as the customer base and its needs grew, there was a need to consolidate all support operations into a single, streamlined entity. Over time, this department has evolved b..